Help Center

Shipping Information

SHIPPING LOCATIONS & ORIGIN

We ship worldwide from our warehouse in Sacramento, CA!

ORDER PROCESSING TIMEFRAME

Orders typically ship 1 - 2 business days after they are placed, so you don't have to make your dog wait too long! We don’t ship on non-business days or holidays. After a holiday weekend, sale, or a new product launch, our team may need a couple extra days to catch up on packing.

SHIPPING TIMEFRAMES
  • Expedited US shipping typically takes 1-3 business days. Orders placed before 11am EST will ship the same day, orders placed after 11am EST will ship the next business day.
  • Standard US shipping typically takes 1 - 5 business days.
  • Overnight US shipping typically takes 1 business day. Orders placed before 11am EST will ship the same day. Order placed after 11am EST will ship the next business day.
  • Standard International shipping* typically takes 10 - 20 business days, but can take longer depending on your countries' customs processes.
  • Expedited International shipping typically takes 2-6 business days, but can take longer depending on your countries' customs processes.

Delivery dates are estimates, not guarantees! Global emergencies, national emergencies, holidays, seasonal weather events, supply chain disruptions, and industry labor shortages may cause shipping delays. We apologize for the inconvenience, and we appreciate your patience!

*Due to overloaded customs offices, and new policies implemented after the COVID-19 pandemic, international shipments are often delayed. Thanks for your patience!

SHIPPING SERVICES

Within the US:

  • Standard/Free - USPS Ground Advantage or FedEx Home/Ground
  • Expedited - FedEx 2Day or USPS Priority
  • Overnight - FedEx Standard Overnight

    Outside the US:
    • Standard/Free - DHL or FedEx Intl Connect will transport the package to your country's customs office. Your local postal carrier will deliver your package once it clears customs.
    • Expedited - FedEx Intl Priority
    HOW DO I TRACK MY ORDER?

    As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us at info@wilderdog.com.

    DUTIES/TAXES/CUSTOMS FEES

    Wilderdog does not collect VAT, duties, customs or taxes, and we cannot predict what your particular charges may be. VAT, duties, customs or taxes are not included in the product price or shipping cost, and charges due upon delivery are the buyer's responsibility. If you’d like to determine whether there will be additional costs, please reach out to your country's customs office before placing an order!

    SHIPPING FEES

    United States:

    Shipping Speed: Order Total: Shipping Fee:
    Free Shipping $75.00-$299.99 USD Free!
    Standard Shipping $0.00–$74.99 USD $4.99 USD
    Standard Bulk Shipping $300.00+ USD $14.99 USD
    Expedited Shipping $0.00–$299.99 USD $9.99 USD
    Expedited Bulk Shipping $300.00+ USD $29.99 USD
    Overnight Shipping Based on location/items Variable

    Canada:

    Shipping Speed: Order Total: Shipping Fee:
    Free Shipping $99.00-$299.99 USD Free!
    Standard Shipping $0.00–$98.99 USD $9.99 USD
    Standard Bulk Shipping $300.00+ USD $29.99 USD
    Expedited Shipping $0.00–$299.99 USD $18.99 USD

    AU/NZ:

    Shipping Speed: Order Total: Shipping Fee:
    Free Shipping $99.00-$299.99 USD $0.00-$20.00
    Standard Shipping $0.00–$98.99 USD $9.99 - $26.99 USD
    Standard Bulk Shipping $300.00+ USD $29.99 - $49.99 USD
    Expedited Shipping $0.00–$299.99 USD $18.99 - $38.99 USD

    International - Other:

    Shipping Speed: Order Total: Shipping Fee:
    Free Shipping $99.00-$299.99 USD Free!
    Standard Shipping $0.00–$98.99 USD $9.99 USD
    Standard Bulk Shipping $300.00+ USD $29.99 USD
    Expedited Shipping $0.00–$299.99 USD $18.99 USD