If your dog doesn’t love their gear or they need a different size or color, you can request a return or exchange in three simple steps:

1. Review the guidelines below to confirm your item is eligible.

2. Initiate your return or exchange through our portal.

3. Pack your item(s) securely and ship them back to us.

Shipping Your Return

• U.S. customers: Print your $7 return label from the portal and attach it to your package.

• International customers: Follow the return instructions provided in the portal to ship your package.

Once your return is received and processed, you will receive:

• A refund (minus original shipping costs), or

• Tracking information for your exchange shipment (shipped free of charge).

Please note that we are not responsible for items lost in transit back to our warehouse.

Eligibility Guidelines

To qualify for a return or exchange:

• Requests must be initiated within 30 days of delivery.

• Items must be in new, unused and resalable condition (not worn, dirty, altered, damaged, or with pet hair or odor).

• Items must include original packaging, including any tags or labels.

If you believe your item has a manufacturing defect, please submit a warranty claim here.

Non-Qualifying Returns

If returned items do not meet the above condition, a refund or exchange will not be issued and one of the following may occur: 

• Eligible items will be considered for the Second Tracks Exchange program (store credit will be issued if approved).

• Damaged or unsellable items will be donated or responsibly recycled.

Processing Time

Please allow 5–10 business days for returns or exchanges to be processed once received.

Additional Notes

• If you are returning a gift, be sure to have the order number.

• If your order is outside the 30 day window, head over to Second Tracks to earn store credit for qualifying items.

• Please email us at info@wilderdog.com if:

• You need help locating your order number

• You received the wrong item in your order

RETURN & EXCHANGE PORTAL »

EU Right of Withdrawal
If you are a customer in the EU, you have the right to withdraw from your online purchase within 14 days of the day after receiving the goods, without giving any reason. 
Return Requirements - You must submit your return request within 14 days of the day after delivery and return the items within 14 days after submitting that request. Customers are responsible for return shipping costs. Items must be returned in their original condition.
Refunds - will be issued once we receive the returned item or proof of return, whichever comes first. Refunds will include the product price and any standard delivery fees paid at checkout. This policy applies only to eligible consumer purchases made by EU customers.