Help Center

Frequent FAQS

Do you really donate a pound of food for every order placed?

Yes we do!! We believe more than anything in choosing adoption. There are millions of homeless dogs waiting for you to pick them to join your pack.

Each month we'll choose a shelter or rescue group to donate to that month. Tag your favorite shelter or rescue group to let them know. If you are interested in applying for a future month please fill out an application telling us a bit more about your shelter or rescue:

PURCHASE FOR A POUND SHELTER/RESCUE APPLICATION »

Lifetime warranty? For real?

Yes - as long as you use the dog gear like you would use any other dog gear! As all of us dog owners know, a dog can chew through anything they put their mind to, so as long as you're not giving our leashes, collars, or other products to your dog as a chew toys, we can guarantee it'll last forever. Any product that shows obvious signs of chew damage cannot be covered as it clearly does not fall within the 'normal use' intention stated above! If you would like to open up a warranty claim, please send us an email with your order # and a photo of the damaged product to info@wilderdog.com.

I have shipping questions

Check out our shipping information here »

I don’t see a certain color or length for sale anywhere on your site, do you have it for sale?

Unfortunately, the only products we have for sale are all up on the site. If you do not see it for sale, we don’t have any! We always announce new and back-in-stock colors on Instagram, so be sure to follow us @wilderdog!

Do you do wholesale orders?

Yes! Send us a message at info@wilderdog.com and we can chat further about our options.

My gear is filthy! Can I wash it?

Yes you can! For rope products - wash the rope by hand in your bathtub or a large bucket. Use warm water and mild soap (not detergent). Thoroughly swish the rope around, then drain the dirty water. Repeat until the water runs clean. Hang to dry, uncoiled, away from direct sunlight. For all other products - feel free to wash on gentle w/ low heat and hang to dry.

What happened to Wolfpack Supply?

Wilderdog is now the official name of the former Wolfpack Supply! Who knew the word 'wolfpack' could be trademarked? We didn't. We're dog people, not lawyer people, so we've changed our name to accommodate the demands we received. Wilderdog is the same products, same people, same dogs, and same adventures as always. <3

Where is Wilderdog? Sunny California! Our warehouse is located at 7324 Folsom Blvd., Sacramento, CA 95826, but we don't have a physical shop for the public. Rest assured Sacramento neighbors, all orders ship out same or next business day so you'll get your gear really quickly after you order it!

I want to start a return/exchange

Check out our return/exchange information here »

 

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